By Kelvin, Seru Kenya EMR

Picture how you would react in your local area, home, learning institutions, office or work one day when a fire broke out and you hadn’t the faintest clue where to start, what to do or who to contact about the situation. Imagine running to the area local administrator, manager or director’s office to obtain a point-of-contact information about the fire department only to be told there is none available.

Or maybe you are headed home and a fire broke out. Concerned bystanders try to help and would like to contact the Fire and Rescue Services but no information is found. This is often the case for many in Kenya, Africa.

Fire emergency contact information and numbers are very important for every individual, institution and organization to know, yet it is easily overlooked and forgotten by many—both employees and managers. Fire emergency contacts are the phone number or numbers for your local Fire and Rescue Services (access emergency numbers for Kenya here) . It is also important to know what to say when you call, using 4WCT.

W- who you are

W- what you need

W- what happened or is happening

W- where the incident is

C- confirmation of the information

T- time the incident took place

It is important to ensure each employee, local community group or volunteer, organization, institution, and office has accessible, well-written fire department emergency numbers placed at every corner; and also an action plan which indicates a step-by-step procedure of what to do in case of a fire outbreak. Also, having individuals who are trained as fire marshals in your local community, company, organization or institution will help in a long way.

From experience, it is also advisable for every County’s fire service to have a toll-free Emergency number for everyone in the community to reach them.

Most of the time the fire department would respond to a fire late due to the delay in contacting the fire department. As a result, the fire engine ends up being stoned by the local community and even at times even stealing items from the fire engine. Community members tend not to understand our response time starts from the time we receive the call but not when the fire starts. It is critical that we educate community members on the local contact numbers (see Kenya fire brigade numbers here)

For every individual, community volunteer, organization head, and institutional management: please make this a part of your monthly announcements to your employees and the general public the importance of having with them their respective area’s fire department emergency numbers, which will make it easier for everyone to reach First Responders.

As a Chinese proverb says, “Better a thousand times careful, than once dead”, so please do what you need to do to be safe, rather than sorry.

#TogetherForSafety