by Jeremy Ayers

It is often heard that fire departments operate differently across shifts and stations. This variation arises from differences in managerial styles and the emphasis placed on training. While diverse leadership styles can be beneficial, as they bring unique experiences and perspectives that help tackle various challenges, consistency in certain areas is crucial—particularly in training. Standardized training ensures minimal gaps in capabilities between shifts, fostering operational efficiency, and safety.

In the face of national challenges in recruiting and retaining firefighters, many departments are increasingly relying on overtime. This trend exacerbates capability gaps since different crews may prioritize distinct areas of training. When overtime personnel are assigned to shifts, they often have not trained with the regular crew throughout the year. This creates a significant challenge for company officers, who cannot feasibly address all high-risk, low-frequency scenarios during a single shift with temporary personnel.

Training and education are the foundation of the fire service. Therefore, it is imperative for departments to communicate a unified training agenda that ensures all personnel receive consistent, high-quality instruction. To address this need, the Pflugerville Fire Department (Travis County ESD2) has prioritized high-risk, low-frequency training by forming specialized training teams. These teams undergo advanced training throughout the year and deliver that knowledge to the entire department. They achieve this by visiting stations, conducting multi-company scenarios, or providing materials for officers to facilitate training sessions.

These specialized training programs cover essential topics such as vehicle rescue, swift water rescue, technical rescue, and Vent-Enter-Isolate-Search (VEIS). The key benefit of this approach is that all personnel, regardless of shift or station, receive the same foundational training annually. This consistency has led to notable success stories, demonstrating the positive impact of these initiatives on community safety.

One such example occurred late one night around 1:00 a.m., when the department was dispatched to a structure fire with a victim visibly trapped and hanging out of a window. The unit was recognized for its rapid rescue, with it only taking a few minutes from arrival to rescue the victim from a third-floor window without delays.

The truck was staffed with a lieutenant acting as captain, a probationary firefighter, a senior driver, and a relatively new firefighter. Remarkably, half of the crew members were from different shifts or stations. Despite this, they performed cohesively and at a high level, throwing a ladder to the third floor, masking up, and safely removing a victim from the window. This underscores the importance of VEIS training, which equipped all crew members with recent, standardized skills to handle such critical situations. Members were presented with similar training months before the incident occurred that outlined comparable rescue conditions.

From the community’s perspective, firefighters are seen as a unified team ready to address emergencies, regardless of their individual roles or experience levels. For example, the probationary firefighter performed at a high level, and anyone observing from the outside would not have been able to tell he was the newest firefighter because of his prompt critical decision-making. To meet these expectations, firefighters must train rigorously and prepare for high-risk scenarios.

Jeremy Ayers is an Apparatus Specialist with the Pflugerville Fire Department (Travis County ESD2), where he has proudly served since 2020. Pflugerville Fire Department is a career agency serving approximately 150,000 residents with eight stations and responding to around 14,000 calls annually.

Additionally, he actively contributes to the department’s recruiting, mentorship, peer support, and honor guard team. Jeremy is an advocate for the National Fallen Firefighters Foundation.

Jeremy holds a Fire Officer designation from the Center for Public Safety Excellence and an associate’s degree in Fire Protection Technology from Austin Community College. Jeremy earned his bachelor’s degree in Organizational Leadership from Texas A&M Commerce and his Master’s degree in Public Affairs with a concentration in Public Administration from the University of Texas Rio Grande Valley.